An update about COVID-19 and changes to our business processes
With the ongoing situation around COVID-19, evolving day-to-day we wanted to reassure you. These are uncertain times, but we are sure about one thing; putting the health and safety of our team and our customers first is key.
At By Firdous® we are doing everything we can to ensure the continued sanitisation of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.
Taking care of our community and our employees is important to us, which is why at By Firdous® training on proper hand sanitisation protocols and of working area have been enforced. We are pleased to let you know that vinyl gloves and relevant forms of PPE are worn prior to manufacturing and shipping of each order.
We would also like to apologise for any delays in getting your order to you. Production, shipping and new launches are impacted by global issues beyond our control, causing bit of a wait.
We hope to maintain regular order shipments as best we can, and we appreciate your patience.
P.S. To help our customers during these difficult times and as a way to show our support, we are currently offering 30% OFF all digital gift cards - just enter COVID30 upon checkout!
We would also like to remind you of our current business hours:
Sales and Support
Monday - Thursday 09:00am - 17:00pm
Friday 09:00am - 15:30pm
Saturday - Sunday Closed
Online Shopping Site - Open 24/7