By Firdous® Providing Our Customers With Quality Products We Care About In The Beauty & Fashion Industry!

FAQs


Are By Firdous® brushes suitable for sensitive skin types?

Yes, all our brushes are made from synthetic fibres that are hypoallergenic and super soft to touch - the feel of our brushes is what sets them apart and makes them more desired by our customers and makeup artists.

Are By Firdous® makeup brushes cruelty free and vegan friendly?

Yes, making sure all our materials are ethically sourced is one of our core values - the leather we use is luxury in quality and feel but important of all, is also 100% pure PU leather only. The fibres used to make our brushes are made of high-quality synthetic fibres. That said, all our products are cruelty free and vegan friendly.

How do I maintain the condition of my By Firdous® makeup brushes and leather bag?

Although our current GoGetter Collection®  is based on a light colour palette we are pleased to confirm that the whole range is easy to maintain and nothing specific is required to maintain their condition.

Having said that, please look after your By Firdous® makeup brushes by using a good quality makeup brush cleaning solution or a gentle baby shampoo. Please let your By Firdous® makeup brushes air dry naturally, away from direct heat. To clean your By Firdous® luxury leather makeup bag we recommend that you use a soft damp cloth to clean as required to maintain its lux.

Is By Firdous® packaging FSC Certified?

Yes, all our product packaging specifically, packaging related to our By Firdous®  Beauty is part of the Premium Eco-Friendly Alliance and is FSC Certified. Our By Firdous® Jewellery is also FSC Certified General Eco-Friendly Packaging. 

Do you offer gift packaging at additional cost?

No, all our products at present are sold with premium eco-friendly gift packaging - we created our packaging proposition with our customers’ needs in mind. Therefore, making all our products gift ready upon purchase.

What is your return policy?

At present we offer 14-day return policy - should you be unhappy with your purchase we will offer you a full refund and/or a replacement within 14-days of purchase. If you have any issues with your purchase, please do reach out to customer services and we will be more than happy to help.

You can contact customer services via email or via our business WhatsApp services for instant communication. Alternatively, you can "click" on the "Message Us" messenger icon, in the bottom left of your screen for instant chat:

Customer Services:
E:       info@byfirdous.com
WA:   +44 7377 671 626

How long will it take for me to receive my order?

For sales related to By Firdous® Beauty depends on your chosen delivery option - that said, all our By Firdous® Beauty orders are shipped via Royal Mail Tracked Services - please refer to our Shipping Policy for additional information:
All 1st Class 24-hour shipping within the UK should be received by recipient with 24-hours or next working day, after being dispatched. Please expect up to 3-5 working days for international shipping, outside of UK.

All 2nd Class 48-hour shipping should generally reach recipient within 48-hours or within 2-3 working days, after being dispatched. Please expect up to 5-8 working days for international shipping, outside of UK.

Any large contractual orders; collections can take up to 10 working days within UK and up to 15-20 working days for international orders.

For shipping details related to our By Firdous® Jewellery - please refer below.

Do you specialise in large contract orders?

Yes, alongside our online eCommerce platform we also work with many small-medium and large companies for contractual collaborations. If you are interested in discussing this further, please contact our sales department:

E:      sales@byfirdous.com
WA:  +44 7377 671 626

Why does By Firdous® Jewellery have different shipping terms?

Our By Firdous® Jewellery is manufactured in Italy with great care, using the best possible material; Certified Swarovski Crystals and GIA Approved Genuine Gemstones for each item and shipped to one of our partnering warehouse in NYC for production.

When each order is placed, each item is hand-picked, packed and shipped from our warehouse in NYC. That said, all shipping within USA is free and a low cost flat rate fee of £12.00 for all destinations outside of the USA; including UK, Europe, Middle East, Africa, Australia, Asia and Pacific. We ship all our By Firdous® Jewellery orders with USPS via Priority First Class Delivery.

How long will it take for me to receive my By Firdous® Jewellery order?

All orders will be dispatched within 3-5 working days via USPS - Priority First Class International

Although we pride ourselves with great customer service and aim to get your order to you as quickly as possible; all international orders outside of the USA please expect between 6-10 working days to receive your order.

That said, during busier periods such as Black Friday Sales, Christmas, Bank Holidays, New Year and Valentines please expect slightly longer ETAs. That in mind, we strongly advice that in order to get your order for your required date to bear this in mind and to plan ahead to avoid any disappointment. 

Who do I contact for PR, Marketing and Collaborations?

Please contact our sales team for any PR, Marketing and Collaborations related enquiries:

E:      sales@byfirdous.com
WA:  +44 7377 671 626

How does the reward scheme at By Firdous® work?

Below is a break-down of how our “Points and Rewards” scheme benefits our members:

Referrals;

Advocate Reward
The reward issued to the advocate once the friend makes a purchase.

Friend Reward  
This is the reward that is given to the friend by the advocate. This reward should be used on their first order.

Advocates should be sent a unique URL link that can be issued to a friend - in an event where a URL link has been lost or not been issued, please contact customer services and we will be more than happy to get your unique URL link emailed out to you:

E:    info@byfirdous.com

Points 
5 points for every £1 spent; when each of our members receives 100 points, £2 off voucher will be issued for use on your next order.

Double Points
During periods of promotions double points may be available. However, these will be limited and also limited in duration. In order to not miss out we advise you subscribed to our mailing list and/or follow us on social media @byfirdous to keep up to date on our live promotions.

Registered Members will also be rewarded “birthday perks” and occasional alternate rewards.

SIGN UP > EARN POINTS > GET REWARDED

REFER A FRIEND > BOTH FRIEND AND ADVOCATE GET REWARDED

What are your business hours?

Our business hours are:
Mon-Thursday: 9-5 PM
Friday: 9-4 PM
Weekend and Bank-holidays: Closed

Any enquiries outside of these hours will be responded to; the next working day or within 72 hours.

This does not affect our general sales site and purchase site should be available to customers 24/7.