Fo You - By Firdous® providing our customers with quality products we care about, in the health and beauty industry!

FAQs


An update about COVID-19 and our services 

With the ongoing situation around COVID-19, we wanted to share an update with you. These are uncertain times, but we are sure about one thing: putting the health and safety of our team and our customers first is key.

We are doing everything we can to ensure the continued sanitisation of all our products and facilities. Our team is committed to staying healthy, and helping our customers stay healthy, too.

We apologize for any delays in getting your order to you. Production, new launches or shipping may be impacted by global issues beyond our control and cause a bit of a wait.

Our customer proposition means the world to us - we hope to maintain regular order shipments as best we can, and we appreciate your patience.

Stay well!

By Firdous®


Are By Firdous® brushes suitable for sensitive skin types?

Yes, all our brushes are made from synthetic fibres that are hypoallergenic and super soft to touch - the feel of our brushes is what sets them apart and makes them more desired by our customers and makeup artists.

Are By Firdous® makeup brushes cruelty free and vegan friendly?

Yes, making sure all our materials are ethically sourced is one of our core values - the leather we use is luxury in quality and feel but important of all, is also 100% pure PU leather only. The fibres used to make our brushes are made of high-quality synthetic fibres. That said, all our products are cruelty free and vegan friendly.

How do I maintain the condition of my By Firdous® makeup brushes and leather bag?

Although our current GoGetter Collection®  is based on a light colour palette we are pleased to confirm that the whole range is easy to maintain and nothing specific is required to maintain their condition.

Having said that, please look after your By Firdous® makeup brushes by using a good quality makeup brush cleaning solution or a gentle baby shampoo. Please let your By Firdous® makeup brushes air dry naturally, away from direct heat. To clean your By Firdous® luxury leather makeup bag we recommend that you use a soft damp cloth to clean as required to maintain its lux.

How does the Simply Line Me 2-in-1 eyeliner work?

Our 2-in-1 eyeliner + adhesive is our beak-through unique formula - high duty, long-wear and waterproof - you can use this as you would an eyeliner and/or as an adhesive to our faux-mink lashes. Super glossy finish - heavy duty cleanser or gentle double cleanse will make it easy to remove.

Is By Firdous® packaging FSC Certified?

Yes, all our product packaging specifically, packaging related to our By Firdous®  Beauty is part of the Premium Eco-Friendly Alliance and is FSC Certified. Our By Firdous® Jewellery is also FSC Certified General Eco-Friendly Packaging. 


Do you offer gift packaging at additional cost?

No, all our beauty products at present are sold with premium eco-friendly gift packaging - we created our packaging proposition with our customers’ needs in mind. Therefore, making all our products gift ready upon purchase.

What is your return policy?

At present we offer 14-day return policy - should you be unhappy with your purchase we will offer you a full refund and/or a replacement within 14-days of purchase. If you have any issues with your purchase, please do reach out to customer services and we will be more than happy to help.

You can contact customer services via email or via our business WhatsApp services for instant communication. Alternatively, you can "click" on the "Message Us" messenger icon, in the bottom left of your screen for instant chat:

Customer Services:
E:       info@byfirdous.com
WA:   +44 7377 671 626

How long will it take for me to receive my order?

For sales related to By Firdous® Beauty depends on your chosen delivery option - that said, all our By Firdous® Beauty orders are shipped via Royal Mail Tracked Services - please refer to our Shipping Policy for additional information:
All 1st Class 24-hour shipping within the UK should be received by recipient with 24-hours or next working day, after being dispatched. Please expect up to 3-5 working days for international shipping, outside of UK.

All 2nd Class 48-hour shipping should generally reach recipient within 48-hours or within 2-3 working days, after being dispatched. Please expect up to 5-8 working days for international shipping, outside of UK.

Any large contractual orders; collections can take up to 10 working days within UK and up to 15-20 working days for international orders.

Do you specialise in large contract orders?

Yes, alongside our online eCommerce platform we also work with many small-medium and large companies for contractual collaborations. If you are interested in discussing this further, please contact our sales department:

E:      sales@byfirdous.com
WA:  +44 7377 671 626

What are Cytoplan supplements?

Cytoplan supplements are scientific based health supplements dedicated to health professionals, their patients and clients - these supplements are like none on the market and offer a therapeutic nutrient dose. This in mind, a FREE 1-to-1 consultation will go live from from 24th January 2020 - clients, customers and patients whom receive a 1-to-1 plan of action and a list of recommended product/s will be entitled to an ongoing discount account that can be used to purchase your Cytoplan supplements from - this is solely in discretion of our Cytoplan Practitioner (Firdous) with the aim to help you optimise your long term health.

Please contact us via one of the below methods if you would like to find out more information on our exclusive practitioner account holder discount OR for a 1-to-1 consultation on your supplementation needs. 

E: health@byfirdous.com
WhatsApp Practitioner Chatline: +44 7377 671 626 

We also advise that those suffering from long term illnesses and expecting mothers to contact your regular medical health practitioner before commencing any supplementations to avoid any contraindications. Any consultations with our Cytoplan Practitioner (Firdous) should rule out any contraindications and red flags that need to be consulted with your medical practitioner before commencement of any suggested supplementation.

How do I receive an exclusive ongoing discount account for my Cytoplan supplements?

Only consulted clients, customers and future patients will be entitled to receive an ongoing discount account via an exclusive link - please contact our WhatsApp Cytoplan Practitioner Chatline for further information. Alternatively, please feel free to email our dedicated Cytoplan Practitioner via: health@byfirdous.com

How are Cytoplan Supplements fulfilled and shipped?

At present all orders over £25 come with free delivery and are shipped at present from our By Firdous® site in London, UK.

Why are you no longer producing apparel?

We love the fact that you admired our apparel however, effective from December 2021 due to the growth and demand of our health and beauty products we will no longer be producing apparel on demand. With the moved to By Firdous Ltd our specialism will primarily be within the health and beauty niche in addition to technology in early 2022.

 

With the incorporation of new company policies, it was thought best by our senior team to regretfully withdraw our apparel collection completely. We understand this may upset many of our customers but we can assure you that this was only to maintain our consumer quality and proposition guarantee.

 

How will COVID19 impact shipping?

Unfortunately, the impact of COVID19 has effected all individuals and businesses but we are working hard to keep these impacts to a minimum. Having said that, please expect a slight delay in all shipping until further notice.

All our orders usually require a signature - moving forward in light of new government policies relating to the '2 meter distant' we will only be taking a name as evidence of accepted delivery no physical signature should be attempted.

Who do I contact for PR, Marketing and Collaborations?

Please contact our sales team for any PR, Marketing and Collaborations related enquiries:
E:      sales@byfirdous.com
WA:  +44 7377 671 626

How does COVID19 affect collaborations?

We have been super blessed with a wide selection of our audience and influencers reaching out to act as advocates for our brand - nothing make us more happier than to build on our list of fans however, due the impacts of COVID19 at an economic level our senior team are having to revise our collaboration terms and conditions.

That said, from October 2020 all new collaboration request/s will have to be selected case by case and gifted collabs may no longer be accepted. We hope you can understand and respect our new collaboration policies and in return, we would like to introduce a new default collaboration policy, honouring a 50% discount for influences to try our products out. In addition a personal + sharing URL and discount code will exclusively be issued to each advocate/influencer selected. We would also be happy to remunerate successful brand advocates with exclusive By Firdous® Gift Cards.

How do By Firdous® Gift Cards work?

All our current gift cards are digital and will be emailed instantly upon purchase - we also have an option for all our gift cards to be added to Apple Wallet for ease of use for our customers. 

Are all By Firdous® Gift Cards digital?

The initial reason behind digital gift cards as espoused to physical gift cards was due to the lockdown and self isolation of COVID19 - in respecting that most gift cards may be purchased as gifts for dear loved ones, we believe it to be appropriate to be able to meet our current demand. Our digital gift cards can easily be sent across to your loved ones via email or other forms of technological platforms.

Above said, we are hoping to introduce physical gift cards in the near future. However, given the current pandemic situation we feel digital gift cards to be more appropriate and in demand.

When will By Firdous® health clinic 
launch?

Our online health clinic is projected to launch Q1 of 2022.

Will there be an onsite By Firdous® health clinic
?

Yes, however, we are unable to share date and location at this stage.

How does the reward scheme at By Firdous® work?

Below is a break-down of how our “Points and Rewards” scheme benefits our members:

Referrals;

Advocate Reward
The reward issued to the advocate once the friend makes a purchase.

Friend Reward  
This is the reward that is given to the friend by the advocate. This reward should be used on their first order.

Advocates should be sent a unique URL link that can be issued to a friend - in an event where a URL link has been lost or not been issued, please contact customer services and we will be more than happy to get your unique URL link emailed out to you:

E:    info@byfirdous.com

Points 
5 points for every £1 spent; when each of our members receives 100 points, £2 off voucher will be issued for use on your next order.

Double Points
During periods of promotions double points may be available. However, these will be limited and also limited in duration. In order to not miss out we advise you subscribed to our mailing list and/or follow us on social media @byfirdous to keep up to date on our live promotions.

Registered Members will also be rewarded “birthday perks” and occasional alternate rewards.

SIGN UP > EARN POINTS > GET REWARDED

REFER A FRIEND > BOTH FRIEND AND ADVOCATE GET REWARDED

What are your business hours?

Our business hours are:
Mon-Thursday: 9-5 PM
Friday: 9-4 PM
Weekend and Bank-holidays: Closed

Any enquiries outside of these hours will be responded to; the next working day or within 72 hours.

This does not affect our general sales site and purchase site should be available to customers 24/7.